Return & Exchange

Thank you for shopping with us at Atashi.

We strive to provide you with high-quality home decor items and ensure your complete satisfaction. However, we understand that occasionally you may need to return or exchange a product. This Return & Exchange policy outlines the guidelines and procedures to ensure a smooth and hassle-free process.

1. Eligibility for Return or Exchange:

   • To be eligible for a return or exchange, please ensure that:
     • The item is unused, in its original condition, and in the original packaging.
     • The request is made within 24 hours from the date of delivery.
     • The item is not in sale, at a discounted price than original

2. How to Initiate a Return or Exchange:

   • To initiate a return or exchange, please follow these steps:
     • Contact our customer support team at support@shopatashi.com within the eligible return/exchange period.
     • Provide your order number, details of the item you wish to return or exchange, and the reason for the return or exchange.
     • Our customer support team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number if applicable.

3. Return Shipping:

   • For returns or exchanges due to our error or a defective/damaged item, we will provide a prepaid shipping label or arrange for a pickup at no additional cost to you.
   • For returns or exchanges due to personal preference or non-defective reasons, the customer is responsible for the return shipping costs.
   • In the event of order cancellation after dispatch, a ₹500 fee will be applied to cover courier expenses incurred for both dispatch and return.
   • We recommend using a trackable shipping service to ensure the safe return of the item. We are not responsible for lost or damaged packages during return shipping.

4. Processing Time:

   • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
   • Refunds will be issued within 5-7 days after the inspection and approval of the return.
   • Exchanges will be processed promptly, and the replacement item will be shipped to you as soon as possible.

5. Refunds and Exchanges:

   • For eligible returns, we will issue a refund to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
   • Exchanges are subject to product availability. If the desired item is not available, we will process a refund or offer alternative options based on your preference.

6. Non-Returnable and Non-Exchangeable Items:

   • Certain items are non-returnable or non-exchangeable due to hygiene reasons, custom-made nature, or other restrictions. These include but are not limited to:
     • Personalized or custom-made items.
     • Food, perishable or consumable items.
     • Items marked as "Final Sale" or "Non-Returnable/Non-Exchangeable" on the product page.
     • Any item in sale

7. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly by providing a replacement, repair, or refund as appropriate.

Please note that our Return & Exchange policy is subject to change without prior notice. It is advisable to review this page periodically for any updates or modifications.

If you have any questions or need further assistance regarding returns or exchanges, please reach out to our friendly customer support team at support@shopatashi.com. We are here to help you and ensure your shopping experience with us is enjoyable and satisfactory.